Effective date: 13 October 2026

This Privacy Policy explains how personal data is collected, used and protected when you use the Nammos customer app, the Nammos Driver app and the website nammos.biz (together, the “Services”).

1. Who we are

The Services are operated by NAMMOS SKY DELIVERY SERVICES L.L.C, Dubai, United Arab Emirates (“Nammos”, “we”, “us”), which is responsible for your personal data. The apps are developed and published on Google Play by ALGOSIGHT (Agadir, Morocco) on behalf of Nammos. Contact: algosight@gmail.com.

2. Data we collect

From customers (Nammos app)

• Account data: first and last name, phone number, e-mail address, password (stored encrypted), optional profile photo.
• Precise location: while the app is in use, to set your pickup point, find nearby drivers, show the route and calculate the fare. The customer app does not collect location in the background.
• Trip and order data: pickup and destination addresses, saved addresses, trip history, fares, payment method chosen, tips, coupons, ratings and reviews.
• Messages you exchange with your driver in the in-app chat.
• Search: the places you search for. Voice search uses your device’s speech-recognition service; the app receives only the resulting text, not the audio.

From drivers (Nammos Driver app)

• Account and verification data: name, phone number, e-mail address, password (stored encrypted), profile photo, identity document type and number, photos of identity and vehicle documents, vehicle details (category, brand, model, licence plate).
• Precise location, including in the background: while you are online, to send you nearby ride requests and to show your live position to the customer during a trip, even when the app is closed or not in use. Location is not collected while you are offline. You are told about this in the app before the permission is requested.
• Earnings and payout data: trip earnings, wallet balance, withdrawal requests and the bank or payout details you enter to receive payments.
• Trip data, ratings and messages exchanged with customers.

From both apps, automatically

• Device and app information: device model, operating system version, app version, a push-notification token and app instance identifiers.
• Crash reports and diagnostics (Firebase Crashlytics; Sentry in the driver app) and app-usage analytics (Firebase Analytics), used to fix errors and improve the Services.

We do not use your data for advertising, we do not show ads, and we do not sell personal data. Card details are entered on the payment provider’s secure page and are not stored by Nammos.

3. How we use your data

• To create and manage your account and verify drivers.
• To provide rides and deliveries: matching customers with nearby drivers, navigation, live tracking, fare calculation, payments, receipts and driver payouts.
• To send service notifications (trip status, messages, account and security notices).
• To provide support, handle disputes and prevent fraud and abuse.
• To keep the Services secure, fix errors and improve them.
• To comply with legal, accounting and tax obligations.

4. Who we share data with

• The other party of a trip: the customer sees the driver’s name, photo, vehicle, rating and live location; the driver sees the customer’s name, pickup and destination, and can contact the customer through the app during the trip.
• Service providers acting on our behalf: Google (Maps Platform for maps, places and routes; Firebase for push notifications, crash reports and analytics), Sentry (crash reports, driver app), payment service providers (to process payments), and Hetzner Online GmbH (server hosting in Germany). They may only use the data to provide their service to us.
• Authorities when required by law or to protect the safety of users.

Some providers process data outside the United Arab Emirates (for example in the European Union or the United States), with safeguards appropriate to the transfer.

5. How long we keep data

• Account data is kept while your account is active.
• When you delete your account, your name, contact details, password, photos, identity documents, saved addresses and last location are deleted immediately.
• Trip and payment records are kept without your name or contact details, linked only to an anonymous account, for up to 5 years to meet accounting and tax obligations and to handle disputes.
• Server security logs are kept for up to 90 days; crash reports for up to 90 days.

6. Deleting your account

You can delete your account at any time in the app (Profile → Permanently Delete Account) or by e-mail without the app. Step-by-step instructions: nammos.biz/account-deletion.

7. Your choices and rights

• You can review and update your profile in the app.
• You can turn off location, camera, microphone and notification permissions in your device settings at any time; some features (for example booking a ride, or receiving ride requests as a driver) will not work without location.
• Subject to applicable law (including the UAE Personal Data Protection Law), you may request access to, correction of, or deletion of your personal data, or object to certain processing, by writing to algosight@gmail.com.

8. Security

Data is encrypted in transit (HTTPS/TLS). Passwords are stored as one-way hashes. Access to personal data is limited to staff and providers who need it to operate the Services.

9. Children

The Services are intended for adults aged 18 and over and are not directed at children. We do not knowingly collect data from children; if you believe a child has provided data, contact us and we will delete it.

10. Changes

We may update this policy. The effective date above shows the latest version; significant changes will be announced in the apps or on this page.

11. Contact

NAMMOS SKY DELIVERY SERVICES L.L.C — algosight@gmail.com — nammos.biz